Privacy policy

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1. Introduction and Person responsible

The protection of your personal data is of particular concern to us. We process your data exclusively on the basis of the statutory provisions (GDPR, TKG 2021).

Person in charge Jan Alexander Kunert, MSc | PEAKX experiences Siedlung 47/1, 6463 Karrösten, Austria Tel.: +43 660 7404492 | E-Mail: hello@peakx.at

2. Web hosting and server log files

Our website will be shown at Hostinger International Ltd. hosted. For technical provision, server log files (IP address, access time, browser type) are processed. This is done on the basis of our legitimate interest in accordance with Art. 6 (1) lit. f GDPR (operational security).

3. Contract Processing and Travel Booking

We process the data you provide in the booking or enquiry form for the purposes of fulfilling the contract or carrying out pre-contractual measures (Art. 6(1)(b) GDPR).

  • Forwarding Your data will only be passed on to third parties if this is absolutely necessary for the processing of the trip (e.g. hotels, hut partners in the Arlberg/Pitztal, local mountain guide partners, transport companies).

4. Newsletters and Communication

Mailchimp (Email newsletter)

für den Versand unserer Newsletter nutzen wir Mailchimp (Intuit Inc., USA). When you log in, your data will be stored on servers in the USA.

  • Data protection We have concluded a data processing agreement with Mailchimp. The transfer is based on the EU-U.S. Data Privacy Framework.

  • Cancellation You can unsubscribe at any time via the „Unsubscribe“ link in the newsletter.

WhatsApp newsletters

If you sign up for our WhatsApp channel/newsletter, we will process your phone number.

  • Provider WhatsApp Ireland Limited (Ireland/USA).

  • Note: By using WhatsApp, data may be transferred to Meta Platforms Inc. Use is voluntary based on your consent (Art. 6 para. 1 lit. a GDPR). You can unsubscribe at any time by sending a message with „Stop“ or deleting the channel.

5. Marketing & Tracking (Google & Meta)

Provided you have consented via our cookie banner (Art. 6 Para. 1 lit. a GDPR), we use:

  • Google Ads & Google Analytics: For measuring and analysing success.

  • Meta (Facebook) Ads: For the targeting of advertising. Both providers use servers in the USA (EU-U.S. Data Privacy Framework).

6. Cookies

We use necessary cookies (technical operation) based on our legitimate interest and marketing cookies only with your active consent (opt-in). You can adjust your settings at any time in the cookie manager.

7. Storage duration 

We will only store your data for as long as is necessary for the respective purposes:

  • Enquiries They will be stored for 6 months (in case of follow-up questions), provided no contract is concluded.

  • Contract data/Bookings: We store these in accordance with the statutory retention period of 7 years (§ 132 para. 1 BAO), in order to comply with Austrian tax and corporate law obligations.

  • Marketing (Newsletter): Your data will be stored until you withdraw your consent (unsubscribe).

8. Your Rights

You have the right to information, rectification, erasure, restriction, data portability, withdrawal of consent, and objection. Complaints can be directed to the Austrian Data Protection Authority.